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Terms &
Conditions
1. Acceptance of Terms
2. Service Description
AI Google Review Manager provides an automated platform for managing Google business reviews, including:
- Automated Response Generation: AI-powered responses to customer reviews
- Review Monitoring: Real-time tracking of new reviews across platforms
- Analytics and Insights: Detailed analysis of review performance and trends
- Fake Review Detection: Identification and reporting of suspicious reviews
- Reputation Management: Tools to improve overall business reputation
Service Availability
We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.
3. User Accounts and Registration
To use our Service, you must create an account and provide accurate, complete information. You are responsible for:
- Account Security: Maintaining the confidentiality of your login credentials
- Accurate Information: Providing truthful and up-to-date account information
- Authorized Use: Ensuring only authorized personnel access your account
- Business Verification: Confirming you have authority to manage the business reviews
4. Acceptable Use Policy
You agree to use our Service only for lawful purposes and in accordance with these Terms. Prohibited activities include:
- Fake Reviews: Creating, posting, or managing fake or misleading reviews
- Spam: Sending unsolicited communications or automated responses
- Harassment: Using the Service to harass, abuse, or harm others
- Violation of Platform Policies: Breaching Google's or other platforms' terms of service
- Illegal Activities: Using the Service for any unlawful purpose
- System Interference: Attempting to disrupt or compromise our systems
Compliance with Review Platform Policies
You must comply with Google's and other review platforms' terms of service and community guidelines. We reserve the right to suspend accounts that violate platform policies.
5. Payment and Billing
Subscription Plans
Our Service is offered through various subscription plans with different features and pricing. All fees are non-refundable unless otherwise specified.
Billing Terms
- Payment Processing: Payments are processed securely through third-party providers
- Automatic Renewal: Subscriptions automatically renew unless cancelled
- Price Changes: We may modify prices with 30 days' notice
- Late Payments: Overdue accounts may be suspended or terminated
- Taxes: You are responsible for applicable taxes
Free Trial
Free trials are available for new customers. Trial accounts have limited features and may be converted to paid subscriptions. Credit card information may be required for trial activation.
6. Data and Privacy
Data Collection and Use
We collect and process data necessary to provide our Service, including business information, review data, and usage analytics. Our data practices are detailed in our Privacy Policy.
Data Security
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access controls limit data access to authorized personnel
- Regular Audits: Security practices are regularly reviewed and updated
- Compliance: We comply with applicable data protection regulations
7. Intellectual Property
Our Rights
The Service, including software, algorithms, designs, and content, is protected by intellectual property laws. We retain all rights to our technology and platform.
Your Rights
You retain ownership of your business data and content. By using our Service, you grant us a limited license to process your data to provide the Service.
AI-Generated Content
Our AI generates responses based on your business information and review content. You are responsible for reviewing and approving AI-generated responses before publication.
8. Limitations and Disclaimers
Service Limitations
- AI Accuracy: AI-generated responses may not always be perfect and require human oversight
- Platform Dependencies: Our Service depends on third-party platforms (Google, etc.)
- No Guarantees: We cannot guarantee specific results or review outcomes
- Beta Features: Some features may be in testing and subject to change
Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
9. Termination
Termination by You
You may terminate your account at any time through your account settings or by contacting support. Termination does not entitle you to a refund of prepaid fees.
Termination by Us
We may suspend or terminate your account for violations of these Terms, non-payment, or other valid reasons. We will provide notice when possible.
Effect of Termination
- Service Access: You will lose access to the Service immediately
- Data Retention: We may retain your data for a reasonable period for legal purposes
- Survival: Certain provisions survive termination, including intellectual property and limitation of liability clauses
10. Governing Law and Disputes
Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
Dispute Resolution
We encourage resolving disputes through direct communication. For formal disputes, parties agree to binding arbitration under the rules of [Arbitration Organization].
Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class action lawsuits.
11. Changes to Terms
We may update these Terms periodically to reflect changes in our Service or applicable law. Material changes will be communicated through:
- Email Notification: Sent to your registered email address
- In-App Notifications: Displayed when you log into your account
- Website Updates: Posted on our website with effective date
Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.